Nice Pigeon / Product / Reply classification
Capability 06 · Reply classification

Only the hot replies reach your team.

The agent reads every response, sorts it — Interested, Question, Referral, Not now — and routes only the ones worth a human into a clean inbox, with a draft reply already waiting.

Runs on autopilot · fully visible & overridable
Reply triage is running Hot reply
Interested → Hot Inbox
Sarah Chen — “can you send times?”
now
Classified: Referral
“Talk to our Head of Ops instead”
1m
Filtered out-of-office
Auto-reply · no action needed
2m
Drafted response
Proposed 3 call slots for Sarah
2m
Today
31
Replies today
7
Hot leads
2
Calls booked
100%
Triaged
2 booked calls today
while you were away
What it does

A clean inbox, not a triage queue.

Out-of-office and “unsubscribe” should never reach a rep. The agent classifies every reply, handles the noise, and surfaces the conversations that actually move a deal — pre-drafted, ready to send.

Reply classification

Every response is sorted: Interested, Question, Referral, Objection or Not now — with a confidence the agent shows you.

Hot-inbox routing

Positive and high-intent replies route straight to your team; the noise is handled silently.

Drafted responses

A suggested reply is ready for each hot thread. Reps edit, send, or override — they keep full control.

One agent, one tool

The agent runs reply classification — your team just closes.